Overview
At FOHA, we want you to shop with confidence. Our return policy lasts 3 days after delivery. If 3 days have passed since your order was delivered, we may not be able to offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused, unworn and in its original condition
- Have all original tags and packaging intact
- Not be stained, damaged, washed, altered or customized
- Be accompanied by proof of purchase or order confirmation
Please do not send your purchase back without contacting us first.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned or refunded:
- Wigs that have been worn, installed, cut, dyed, customized or altered
- Underwear or intimate wear
- Sale or clearance items
- Gift cards
- Personalized/custom-made items
Partial Refunds
In certain situations, only partial refunds may be granted:
- Items returned with missing packaging or tags
- Items showing signs of use not caused by FOHA
- Items returned damaged for reasons not caused by FOHA
- Items returned after the approved return period
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days through your original payment method or bank transfer.
Shipping fees are non-refundable unless FOHA sent the wrong item or the item arrived damaged.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account
- Contact your payment provider or bank
- Allow additional processing time
If you still have not received your refund, please contact us directly.
Exchanges
We only replace items if:
- You received the wrong item
- The item arrived damaged
- The item has a manufacturing defect
To request an exchange, contact us with clear photos/videos within 24 hours of delivery.
Gifts
If an item was purchased as a gift and shipped directly to you, approved returns may be issued as store credit.
If the gift was shipped to the purchaser first, refunds will be sent to the original buyer.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error made by FOHA.
We recommend using a trackable shipping service for valuable items, as we cannot guarantee receipt of returned products.
Need Help?
For returns, refunds, exchanges, or delivery issues, contact us:
WhatsApp: +234 816 003 2473
Instagram: foha.ng
Email: ibilovecollectionzstore@gmail.com